Customers - Are they Really No 1?
In commerce, customer experience (CX) is the product of an interaction between an organization & a customer over the duration of their relationship. Does this sound confusing?
A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.
Statistics suggest that customers are willing to pay up to 16% more for a better customer experience beyond the product or service purchased. Ultimately it means that business regardless of how small or big, are depended hugely on their customers positive experience & in turn the customers prefer to do business with vendors & suppliers who don't only offer high quality & cost effective products but wants a superior experience along with it.
Find out how investing in CX can lead to significant ROI. Explore our online Trainings for Customer Excellence & Sales Workshops via: