Muse Bits

It's no secret that people management is probably one of the most important leadership skill. People management influences productivity via its impact on staff morale & motivation. It is critical during periods of transition, uncertainty & change. At the most fundamental level, management is a discipline that consists of a set of five general functions: Planning, Organizing, Staffing, Leading & Controlling. These five functions are part of a body of practices & theories on ho

In commerce, customer experience (CX) is the product of an interaction between an organization & a customer over the duration of their relationship. Does this sound confusing? A good customer experience means that the individual's experience during all points of contact matches the individual's expectations. Statistics suggest that customers are willing to pay up to 16% more for a better customer experience beyond the product or service purchased. Ultimately it means that bus

Mental health is the level of psychological well-being or an absence of a mental illness. It is the state of someone who is "functioning at a satisfactory level of emotional & behavioural adjustment.” Mental health is about how we think, feel & behave. Anxiety & depression are the most common mental health problems. These are often reactions to a difficult life event, such as bereavement, but can also be caused by work-related issues. Some of the key causes are work related s

At the dawn of a new era in Industrial Revolution 4.0, the world is getting more connected than ever. Innovations are mushrooming, impacting the ways humans live, work, play & communicate. Life has become faster, earlier, more productive & convenient. However with the new ways of life forming daily, volatility, uncertainty, complexity & ambiguity (VUCA) linger in the air. Stress level is on the rise. We are bombarded with information every second of the day. The convenience o

In this challenging times (CMCO), it's critical for Managers to know how best to manage their staff & maintain a positive relationship while managing performance. A popular example is staff refusing to work from home or staff who refuses to return to work in fear of Covid-19. What can a manager do? Can this be considered as “Insubordination"? How about staff who are NOT willing to consider reasonable job adjustments or transfers to other areas than what they were hired for or

Microsoft Office application are used in most office tasks, regardless of industry & position. Unfortunately many new users still struggle to understand & make full use of the available functions. Microsoft Office application training can make you more productive, confident & quick with your tasks. If you or your team members are keen to increase productivity by leveraging these tools, we have a solution for you. Learn basic, intermediate or advance levels Office applications

CMCO has been extended for an additional month for Malaysians and in some other countries. What better time for companies to equip their team with some critical skills that would help them elevate their performance. With communication & technology, our professional & corporate experienced trainers, we can help your teams engage, develop & grow right from home. Be it essential skills, leadership, digitisation or use of advanced Microsoft office tools, we offer more then 20 onl

It’s coming to 2 months of staying at home due to MCO. Some can't wait to get back to office & some are enjoying the flexibility of working from home with no motivation to get back to office. Whichever the case, it's back to work for many, an undeniable fact to be accepted. One can imagine, just like the school holidays are over, traffic picks up, early morning rush, lunch at the pantry & of course the parking chaos! Some tips for you to get back to work seamlessly, like a ro

At every stage of change, be it a crisis, environmental or work restructuring, team members will experience motivational impact. Some may express them & some don't. It is key for organizations to understand this and re-engineer their teams based on their levels of maturity and development. This is clearly articulated in the famous Tuckman's Team Development Model. 1. Forming Stage 2. Storming Stage 3. Norming Stage 4. Performing Stage As people managers, we have to learn to a

Some are rejoicing over the progressive ending of MCO. Some are concerned that relaxing MCO would cause a bigger wave & a disaster! The question remains if we are really ready? Huge challenge for Malaysia’s government to balance between Health & Economic impact should MCO continues. There’s no cure yet & the virus is still out there. Almost every country who ended MCO came back with more cases recorded! So what is a good time for businesses to get back to normal? The real ans